{"id":20,"date":"2026-10-03T23:30:45","date_gmt":"2026-10-03T23:30:45","guid":{"rendered":"https:\/\/kernext-tech.com\/?page_id=20"},"modified":"2026-10-03T23:30:45","modified_gmt":"2026-10-03T23:30:45","slug":"soporte-y-outsourcing-ti","status":"publish","type":"page","link":"https:\/\/kernext-tech.com\/?page_id=20","title":{"rendered":"Soporte y outsourcing TI"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull kx-section kx-svd-intro is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-split is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"kx-eyebrow wp-block-paragraph\">Qu\u00e9 resolvemos<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Un \u00e1rea de TI completa sin tener que armarla desde cero.<\/h2>\n\n\n\n<p class=\"kx-body-lg wp-block-paragraph\">No todas las empresas necesitan un \u00e1rea de TI propia, pero todas necesitan que alguien responda cuando algo falla. Nos convertimos en tu equipo de TI, con atenci\u00f3n remota y en sitio, y reportes claros de lo que hacemos.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-problems-box is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"kx-problems-title wp-block-paragraph\">Si te pasa algo de esto, podemos ayudarte:<\/p>\n\n\n\n<ul class=\"wp-block-list kx-problems\">\n<li>Nadie responsable cuando falla una computadora o la impresora<\/li>\n\n\n\n<li>Equipos lentos por falta de mantenimiento<\/li>\n\n\n\n<li>Usuarios sin capacitaci\u00f3n que dependen de un solo compa\u00f1ero<\/li>\n\n\n\n<li>Costos altos por contratar t\u00e9cnicos por cada incidencia<\/li>\n<\/ul>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n<section class=\"wp-block-group alignfull kx-section kx-svd-includes is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-section-head is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"kx-eyebrow wp-block-paragraph\">Qu\u00e9 incluye<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Todo lo necesario, en un solo servicio<\/h2>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-features is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-feature is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Mesa de ayuda<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Un canal \u00fanico para reportar incidencias, con seguimiento de cada caso.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-feature is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Soporte remoto y en sitio<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Resolvemos a distancia y vamos a tu oficina cuando es necesario.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-feature is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Mantenimiento preventivo<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Limpieza, actualizaciones y revisi\u00f3n peri\u00f3dica de equipos.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-feature is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Personal dedicado<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e9cnicos asignados a tu empresa a tiempo completo o parcial.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-feature is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Inventario de TI<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Registro de equipos, licencias y garant\u00edas siempre actualizado.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-feature is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Reportes mensuales<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Incidencias atendidas, tiempos de respuesta y recomendaciones.<\/p>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n<section class=\"wp-block-group alignfull kx-section kx-svd-steps kx-method is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-section-head is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"kx-eyebrow wp-block-paragraph\">C\u00f3mo lo implementamos<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">De la primera reuni\u00f3n a la operaci\u00f3n<\/h2>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-steps is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-step is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Diagn\u00f3stico<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Revisamos equipos, usuarios y necesidades de soporte.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-step is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Propuesta<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Definimos alcance, horarios y tiempos de respuesta.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-step is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Inicio<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Inventariamos, documentamos y abrimos la mesa de ayuda.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-step is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Mejora continua<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Reportes mensuales y acciones para reducir incidencias.<\/p>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-ideal is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"kx-ideal-title wp-block-paragraph\">Ideal para<\/p>\n\n\n\n<ul class=\"wp-block-list kx-chips\">\n<li>Oficinas de 5 a 200 usuarios<\/li>\n\n\n\n<li>Empresas con varias sedes<\/li>\n\n\n\n<li>Colegios e institutos<\/li>\n\n\n\n<li>Empresas sin \u00e1rea de TI propia<\/li>\n<\/ul>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n<section class=\"wp-block-group alignfull kx-section kx-svd-faq is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-split kx-split-faq is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"kx-eyebrow wp-block-paragraph\">Preguntas frecuentes<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Lo que suelen preguntarnos<\/h2>\n\n\n\n<p class=\"kx-muted wp-block-paragraph\">Si tu duda no est\u00e1 aqu\u00ed, escr\u00edbenos y te respondemos el mismo d\u00eda h\u00e1bil.<\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-faqs is-layout-flow wp-block-group-is-layout-flow\">\n<details class=\"wp-block-details kx-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00bfC\u00f3mo reporto una incidencia?<\/summary>\n<p class=\"wp-block-paragraph\">Por correo, tel\u00e9fono o WhatsApp a la mesa de ayuda. Cada caso recibe un n\u00famero de seguimiento.<\/p>\n\n\n<\/details>\n\n\n\n<details class=\"wp-block-details kx-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00bfAtienden fuera de Lima?<\/summary>\n<p class=\"wp-block-paragraph\">Brindamos soporte remoto a todo el pa\u00eds. Para soporte en sitio fuera de Lima coordinamos visitas programadas.<\/p>\n\n\n<\/details>\n\n\n\n<details class=\"wp-block-details kx-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00bfPuedo contratar solo por horas?<\/summary>\n<p class=\"wp-block-paragraph\">S\u00ed. Adem\u00e1s de los planes mensuales ofrecemos bolsas de horas para necesidades puntuales.<\/p>\n\n\n<\/details>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n<section class=\"wp-block-group alignfull kx-cta is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-wrap kx-cta-inner is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"kx-cta-text wp-block-paragraph\">Hablemos de tu proyecto de soporte y outsourcing ti.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button kx-btn-light\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/kernext-tech.com\/contacto\/?servicio=Soporte%20y%20outsourcing%20TI\">Solicitar informaci\u00f3n<\/a><\/div>\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n<section class=\"wp-block-group alignfull kx-section kx-svd-others is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-wrap is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading kx-others-title\">Otros servicios<\/h2>\n\n\n\n<div class=\"wp-block-group kx-others is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group kx-other is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized kx-other-icon\"><img decoding=\"async\" src=\"https:\/\/kernext-tech.com\/wp-content\/themes\/kernext\/assets\/img\/icons\/infra.svg\" alt=\"\" style=\"width:32px;height:32px\"\/><\/figure>\n\n\n\n<p class=\"kx-other-name wp-block-paragraph\"><a href=\"https:\/\/kernext-tech.com\/?page_id=15\">Infraestructura TI y nube<\/a><\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-other is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized kx-other-icon\"><img decoding=\"async\" src=\"https:\/\/kernext-tech.com\/wp-content\/themes\/kernext\/assets\/img\/icons\/pos.svg\" alt=\"\" style=\"width:32px;height:32px\"\/><\/figure>\n\n\n\n<p class=\"kx-other-name wp-block-paragraph\"><a href=\"https:\/\/kernext-tech.com\/?page_id=16\">Sistemas de punto de venta<\/a><\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-other is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized kx-other-icon\"><img decoding=\"async\" src=\"https:\/\/kernext-tech.com\/wp-content\/themes\/kernext\/assets\/img\/icons\/retail.svg\" alt=\"\" style=\"width:32px;height:32px\"\/><\/figure>\n\n\n\n<p class=\"kx-other-name wp-block-paragraph\"><a href=\"https:\/\/kernext-tech.com\/?page_id=17\">Soluciones para retail<\/a><\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-other is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized kx-other-icon\"><img decoding=\"async\" src=\"https:\/\/kernext-tech.com\/wp-content\/themes\/kernext\/assets\/img\/icons\/movil.svg\" alt=\"\" style=\"width:32px;height:32px\"\/><\/figure>\n\n\n\n<p class=\"kx-other-name wp-block-paragraph\"><a href=\"https:\/\/kernext-tech.com\/?page_id=18\">Aplicaciones m\u00f3viles<\/a><\/p>\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-group kx-other is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized kx-other-icon\"><img decoding=\"async\" src=\"https:\/\/kernext-tech.com\/wp-content\/themes\/kernext\/assets\/img\/icons\/software.svg\" alt=\"\" style=\"width:32px;height:32px\"\/><\/figure>\n\n\n\n<p class=\"kx-other-name wp-block-paragraph\"><a href=\"https:\/\/kernext-tech.com\/?page_id=19\">Software a medida<\/a><\/p>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Mesa de ayuda, soporte en sitio, mantenimiento preventivo y personal t\u00e9cnico dedicado, con tiempos de respuesta acordados.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":14,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"page-kernext","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kernext-tech.com\/index.php?rest_route=\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kernext-tech.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kernext-tech.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kernext-tech.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kernext-tech.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20"}],"version-history":[{"count":0,"href":"https:\/\/kernext-tech.com\/index.php?rest_route=\/wp\/v2\/pages\/20\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/kernext-tech.com\/index.php?rest_route=\/wp\/v2\/pages\/14"}],"wp:attachment":[{"href":"https:\/\/kernext-tech.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}